The wave of allegations of harassment and sexual abuse is unbridled. It now splashes on massage Envy, a franchise company that has almost 70% of the massage and spa market in the United States. According to an investigation of the digital publication Buzzfeed, more than 180 women have denounced sexual abuse during visits to the centers in different points of the country.
One of the leading cases is Susan Ingram, a woman from West Chester, Pennsylvania. During a massage in 2015, the instructor introduced her fingers into her vagina and touched her breasts. Terrified, Ingram did not know how to act and it was not until hours later when he called the center to report what had happened. The people in charge of the establishment ignored their complaints and the woman called the police. The therapist confessed that Ingram had not been the only client he abused.
, a resident of Virginia, was expected to lie in one of the 1,200 centers that the company has in the country when her masseur grabbed him by the hair, put a hand on the victim's mouth and with the other she introduced her fingers into her vagina. In complaining, the managers did not know what to do. In September 2017, Tara Woodley celebrated with a massage having gotten a new job when, while lying down, the therapist began to perform oral sex on the woman's genitals. Woodley arose immediately and denounced to the authorities what had happened.
The testimonies, collected by Buzzfeed, reveal a pattern under which the allegations of the women were ignored or ineffective when punishing the masseur. On the contrary, in many cases, the company protected its employees. In many instances, abusers had received complaints from several clients. Even then, the company's executives at the national level did not remediate the situation. The absence of an internal strategy and the disorganized structure of the franchise system point to the main reasons for the systematic failure of massage Envy to address these allegations.