An airline has paid a total of 2.722 euros to two users who missed a connecting flight because of delay, after that lost a connecting flight New York-Cancun for a delay of more than five hours in the premises of Madrid with destination to the american city, has informed Facua Madrid, that was the organization that claimed.
Francisco M. and José Javier C., residing in Madrid, purchased two tickets from Madrid destination Cancun with a stopover in New York through Delta KLM. Upon arrival at the airport of Barajas, however, were informed that the first flight suffered a delay of five hours , which to them meant the loss of the connection between the american city and Cancun, which operated the same company.
Although the airline I boarded a connecting flight to the next day, we took care to provide them with accommodation and food and drink enough for the night that they had to spend waiting for the second flight, despite the fact that what they claimed repeatedly in the customer service office of the company.
Francisco and José Javier, therefore, have had to go to an agency located at the airport to find accommodation, whose expenses they paid themselves.
on his return To Madrid after the trip, the users decided to go to Facua Madrid to claim a Delta KLM for the payment of all the costs that had caused the delay in the first flight.
The legal team of the association went to the airline requesting the payment of all amounts corresponding to the hotel and the food, as well as the automatic compensation, which establishes the european legislation in case of cancellation and delay of flights.
Thus, article 7 of the European Regulation 261/2004 provides, in case of cancellation of a flight, an automatic compensation of 600 euros for all those of more than 3,500 kilometres, while the Court of Justice of the European Union (CJEU), in its rulings C-402/07 and C 432/07 made extensible this compensation to delays when users "they support, in connection with the flight which suffers the delay, a loss of time equal to or exceeding three hours."
Facua Madrid, in addition, recalled to Delta KLM that the same regulation also states that passengers have the right to "food and drink enough", "call free", "hotel accommodation" (if it is necessary to stay overnight or for several nights) and "transport between the airport and place of accommodation".
Finally, after the claim of the consumer organization, the airline has paid 2.722 euros to Francisco and Jose Javier, 1.361 euros to each one, corresponding to the 600 euro compensation for the delay most of the expenses incurred for accommodation and drink.Updated Date: 22 September 2019, 05:01