the Phone has decided to delete from this month of September, the commitments of permanence in all of its products of Movistar Fusion for the residential segment, both in new subscribers and for existing customers, and thus becomes the only operator that does not require your customers of any of their brands, commitment to stay in the company without wanting to, as reported by the company.
The president of Telefónica España, Emilio Gayo, has highlighted that Movistar once more "changes the rules of the game" and gives the first step for its clients to choose to Movistar for the quality and variety of its services, "a free-form and without feeling or being trapped by stays that oblige us to continue with an operator if you wish to change to another."
" O2 —operator of fixed, mobile and internet Telephone— is already born a year ago without that commitment and is now Movistar returns to mark the passage between the main operators," stressed Gayo in a press release, in which she explains that she has been deleted the commitment for the three months for new installations of fiber products Fusion from the 30th of August.
in Addition, since the 9th of September, they have also removed the commitments of three months for new installations of fiber at Fusion Bar. The suspension of all these commitments of permanence applies to both the new additions of the products from the specified dates as to customers whose commitment could be activated starting from those dates.
According to the company, since it marked a "milestone" in the year 2013 with the end of the stay in their mobile tariffs for, two years later, in 2015, also delete some stays of Movistar Fusion TV. Now, complete the road and disappear completely these commitments.
" clients have to be free choose . Companies can develop initiatives of recruitment, but in Phone we think that we should not use them to retain customers when they want to take another path," said Gaius.Updated Date: 13 September 2019, 15:01