It's a small revolution, which should make it possible to reduce the slowness of the Internet or the frequency of packages that get lost. The Telecoms and Postal Regulatory Authority (Arcep) announced on Tuesday the launch of a new platform which should allow users to report problems encountered on a daily basis with their telecom operators, or in the delivery of parcels and couriers.
The jalerte.arcep.fr site should allow Arcep to "monitor in real time the difficulties encountered by users" so as to be "more effective in its regulatory actions vis-à-vis operators". Concretely, the user, individual, elected official, company or community, can report the problem encountered by simply clicking on a series of detailed suggestions on the Arcep site.
Laurent Toustou, head of the data regulation unit at Arcep, specifies that the objective of the site is "to offer users the possibility of participating in regulation because they are in contact with networks and operators, it is important for us that they inform us of the malfunctions they observe".
Once the report has been made, the information is then processed directly by Arcep or transmitted to the competent services, if it concerns the Telecoms Mediation or the General Directorate for Competition, Consumer Affairs and Fraud Prevention (DGCCRF ).
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This new platform should also allow Arcep to enrich its coverage maps, the new, more refined version of which was published in mid-September. "We especially do not want to duplicate what consumer associations are doing, warned Sébastien Soriano, the president of Arcep, We want to be at another level, to have a thermometer in our relationship with the French so as to have a smarter regulation.
"What we want is for this platform to allow us to get out of the denial of reality, I hope that from this diagnosis there will be a real awareness of operators and public authorities" on the real quality of the network, for his part declared the centrist senator of Eure Hervé Maurey, also present at the presentation.
