Slot builder in payout flap says it took ‘corrective action’

ATLANTIC CITY -- A popular online slot game manufacturer is at the centre of a lawsuit about how much a Pennsylvania woman should get for winning. The company says it has taken "corrective action" but insists that there are no grounds to pay her the $100,000 jackpot her phone said she won.

Slot builder in payout flap says it took ‘corrective action’

ATLANTIC CITY -- A popular online slot game manufacturer is at the centre of a lawsuit about how much a Pennsylvania woman should get for winning. The company says it has taken "corrective action" but insists that there are no grounds to pay her the $100,000 jackpot her phone said she won.

Lisa Piluso, Yardley, Pennsylvania, is suing Las Vegas-based American Gaming Systems. She claims she was playing "Capital Gains," a slot machine, on her phone Oct. 2, 2020, and that she received a notification on her screen that she had won $100,000.

She claims that the company offered $280 to her, but then increased the offer to $1,000.

New Jersey regulators claim that the company claimed there was a bug in the system which caused wrong symbols to appear on players’ screens. They also told them they had won more than what they were entitled to.

Julia Boguslawski (chief marketing officer of the company) sent an email to The Associated Press Sunday night. She stated that the company has resolved the issue.

She wrote that she had worked with the Division of Gaming Enforcement in an investigation into the cause of the incident and has taken corrective actions. "Ms. Piluso might not agree with the outcome of this administrative process. There is no precedent for her demand. We will vigorously defend ourselves in court, should that be necessary."

Piluso received a letter from the division on August 27 informing him that AGS had discovered a bug within the game that prevented bonus symbols from being cleared from players' screens.

Jennifer Russo, Deputy Attorney General, wrote that this error led patrons to believe their bonus round winnings were greater than actual winnings.

It was also disclosed that the division had received the same complaint regarding AGS from 13 additional gamblers and had issued a $1,000 fine to the company.

Piluso filed a lawsuit in U.S. District Court Camden alleging consumer fraud and other wrongdoings.

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