editor in the business, responsible for "people and economy".F. A. Z.
"Corona has benefited more than harmed," says Oliver Lang, the Chairman of the Board of the Liechtenstein-registered company One. "There was a small drop in the change activity, but in a Car, Household contents and liability the damage is decreased, so that we have a hard time to make all the scheduled loss." One is connected with the subsidiary Wefox and two years ago, as a stand-alone digital insurer started.
He is still in the building, wants to bring in the coming year, an all-encompassing policies on the market to combine a not-yet-offered - residential buildings, legal protection, pet owner, and accident insurance with the already held in the Portfolio of liability and Household contents. After that, the first life insurance companies to follow. "Our schedule has shifted slightly to the rear," says Lang. The Expansion in the Switzerland and Poland could be a quarter later.
consumers want an Advisor
The major competitors Allianz had to change once all the representatives on online advice. The 8200 independent agents have agreed to talk in Go-To-Meetings with your customers. "We had to change and met in the Lockdown on changes in customer behavior," says Andreas Kanning, chief sales officer of Allianz Deutschland. You have can imagine that in such a situation, the interest insurance is void. But it was not so: "We were surprised at how large the interest was, to come into contact with other people," he says.
The representatives, the lead agencies independently wouldn't have to be taught what customer approach is not appropriate. "We live from the sale, but our approach was more likely to take Care, to Support, to accompany the customer in focus," says Kanning. While One sold as a smaller provider, through brokers and Comparison sites, the Alliance is a multi-channel strategy with sales representatives, brokers, direct business, portals, banks and financial service providers. Both are developing very dynamically. "We have witnessed in 2020, a jump due to the introduction of our Car insurance," says One head Long.
280,000 customers had completed its 500,000 policies. The volume of premiums spent, annualised at 30 million euros. This is far from the market peak, yet the company sees a high rate of automatic processing on a good track, although challenges remain. Even before you've gained in the change of season, new customers, was this rate at 94 percent, then 78 percent. "The dramatic impact of the not-yet-digitized processes in Motor insurance," says Lang.Updated Date: 17 June 2020, 03:20