In the first half of the year, have complained again much more likely to be Deutsche Post and its competitors than the year before. In the case of the Federal network Agency, more than 10 000 written complaints were received by the end of June, as informed the authority on request. 2019 there were in the same period, approximately 8700 complaints.
Around half of the critical messages related to packages, the most common theme of problems with delivery of the goods. This is surprising, since according to the statements of parcel services, the delivery to private households in the high-times of Corona-crisis better worked out than in other times, since many people stayed more at home.
Also on the delivery of letters, the actions
accumulate a Further 35 per cent of the complaints related to letters. Unlike in the package area is likely to refer here to the vast majority of complaints on the service of the German Post, at the time of delivery of letters with a market share of more than 80 per cent almost without competition. The Rest of the complaints revolved around various other problems, such as with offices or letter boxes.
Who has problems is able to report the receipt of letters or packages, the Federal network Agency, the regulatory authority for the Postal and parcel industry. Open is whether one can derive from the long-rising complaint figures in a poorer quality of services. Presumably, many citizens had long known, that you can complain to officially.
Date Of Update: 07 July 2020, 09:20
