A 91-year old woman's daughter waited 15 hours to get an ambulance. She said that "something must" be done about delays.
Annie Baynes, Elaine Kent's mom, sat in pain all night at her Burnham-on-Sea home, Somerset while her daughters made numerous calls to 999.
Finally, she was admitted to hospital where doctors discovered that she had "severe" osteoporosis.
South Western Ambulance Service (SWAST), stated that the system was under "sustained stress".
Mrs Kent stated that her mother was experiencing severe pain in her left leg on Wednesday afternoon.
We thought she had broken one bone. She couldn't walk and she couldn't move," she stated.
"She was extremely distressed so we called 999.
"We were told we were on a waiting list and that an ambulance was on its way, but they wouldn't give us any time.
"So my sister, my mum, and I sat and waited, but time kept creeping on."
Mrs Kent stated that her mother was "very upset" by 21:00 BST, and the daughters made another 999 call.
"I asked if they could give me an estimate of our arrival time. They said no and that they were very busy. We waited and waited," she continued.
She said that more calls were made at night, but the ambulance arrived on Thursday at 08:00 BST.
Mrs Baynes was admitted to Weston-Super-Mare Hospital, where she was diagnosed with severe osteoporosis.
Her daughter stated that Weston's staff were "fantastic", but that something had to be done about the shortage of ambulances.
She said that although they are under tremendous pressure, she was shocked when an ambulance is told it's on its way. When it arrives 15 hours later, you are informed there are no ambulances on the roads all night.
"I imagine that they would be lining up outside of hospitals. "There aren't enough ambulances on roads, there aren't enough drivers."
SWAST spokesperson said that patients are being forced to wait longer than expected for an ambulance because of sustained pressure on the entire health and social care system.
"Our performance has not returned pre-pandemic levels, partly due to handover delays in hospitals and community and social services.
"This means that it is taking us too much time to get an ambulance to patients.
"We work with our partners on a daily basis to ensure that our crews are able to get back on the road as soon as possible to respond and other 999 calls."
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