Breaking News         Latest US News              New York News              Fx Tribune

How Does Sketch Compare to Axure?
The pay-television has replaced the power supply as the service that discontent causes those households, who happens to share the second position with the fixed

The pay-tv moves to the power supply as the worse service valued according to Competence

The pay-television has replaced the power supply as the service that discontent causes those households, who happens to share the second position with the fixed

The pay-tv moves to the power supply as the worse service valued according to Competence

The pay-television has replaced the power supply as the service that discontent causes those households, who happens to share the second position with the fixed broadband, according to the results of the Household Panel of the National Commission of Markets and Competition (CNMC) for the second quarter of 2018.

In particular, 18.6% of the households said they were little or no satisfied with this service, compared to 15.5% recorded in the fourth quarter of 2017 and 17.7% from a year ago. For its part, fixed broadband and electricity recorded a 17.3 per cent of households dissatisfied, compared with 17% and 19% of the earlier surge, respectively.

By contrast, the mobile telecommunications services have better user ratings, the percentage of consumers dissatisfied is around 11%. In the case of natural gas, the percentage of dissatisfied customers grows three percentage points in a year and goes from 11.9% to 14.9%.

As has already occurred in other waves of the Panel, the data indicate that the main reason for dissatisfaction of households with the services is their high price, especially in the case of electricity and gas, since that is the reason for that argue the 91% of households dissatisfied with electrical service, and 86% of the households are dissatisfied with the gas service.

In the broadband services, the second reason for complaint is the lack of quality of the service, such as, for example, supply interruptions, and in telephony the lack of clarity of invoices (fixed service) or a poor perception of customer service (mobile service).

The CNMC points out that on the whole the data from the second quarter of 2018 show an increasing dissatisfaction of users with the prices of the services, with the exception of electricity prices, but he adds that the field work of this Panel was conducted before the escalation of prices of the light of the second half of 2018.

For most services, the perception about the care of the companies supplying services to its customers is similar to that of the second quarter of 2017, as the levels of dissatisfaction in this aspect, they are around 15%.

Services with more claims

Regarding the number of claims, the Panel notes that, as it is happening in the last few years, the service claims it is the fixed broadband, already a 17% of the users have claimed once in a year, compared to 15% of the panel a year ago.

In this line, he adds that they have also grown claims in fixed-line telephony, spend from 10 to 13%, while the service with less claims continues to be natural gas with a 6%.

as to the reasons for the complaints, the main complaint are the problems in the billing, confirming the trend registered in the last waves of the Panel. However, in the case of fixed broadband, the main reason to file a claim is the lack of quality of service (59%).

Publish Date : 26 Ekim 2018 Cuma 20:00

Breaking News Headlines

A Few Easy Methods to Foster Employee Loyalty for Your Start-up
A Few Easy Methods to Foster Employee Loyalty for Your Start-up
Kitchen Remodel: Cabinets Guide
Kitchen Remodel: Cabinets Guide
Grow Thin Ceramics Sector Can Reinforce Bangladesh’s vision to diversify trade basket
Grow Thin Ceramics Sector Can Reinforce Bangladesh’s vision to diversify trade basket
Drive Safe: 5 Road Crash Facts That Will Absolutely Shock You
Drive Safe: 5 Road Crash Facts That Will Absolutely Shock You
Open Championship 2019: What makes Royal Portrush so unique?
Open Championship 2019: What makes Royal Portrush so unique?
Brexit – the beast that ended Theresa May’s reign as prime minister
Brexit – the beast that ended Theresa May’s reign as prime minister
Why do adults take multivitamins?
Why do adults take multivitamins?
Challenges of Studying MBA online and Suggestions to Overcome Them
Challenges of Studying MBA online and Suggestions to Overcome Them
Was Road-Rage To Blame For This New Jersey Semi-Truck Accident?
Was Road-Rage To Blame For This New Jersey Semi-Truck Accident?
Tobacco is the leading cause of cancer – Switch to e-cigs to avoid premature death
Tobacco is the leading cause of cancer – Switch to e-cigs to avoid premature death
Technology Advancements: How will Things Change?
Technology Advancements: How will Things Change?
Bad Science – Ensuring We Keep Things Simple
Bad Science – Ensuring We Keep Things Simple
POLLS Results ALL
Who is the most powerful actor in Syria

Front Pages
  • The Sun
NEWS ARCHIVES