Banks ultimate measures and changes to facilitate the access of the elderly to financial services

"We want specific measures, not makeup, do not appearances". With this phrase between exclamations he waved yesterday the vice president of economic affairs

Banks ultimate measures and changes to facilitate the access of the elderly to financial services

"We want specific measures, not makeup, do not appearances". With this phrase between exclamations he waved yesterday the vice president of economic affairs, Nadia Calviño, Carlos San Juan upon arrival of him to the Ministry of Economy. She did it between a swarm of microphones and media cameras that gave good sample of interest that has raised the initiative of this 78-year retiree to claim measures against the financial exclusion of seniors in Spain.

San Juan delivered yesterday to the Ministry and the Bank of Spain the 600,000 firms that he has compiled so far to support his campaign "I am older, not idiot" and also maintained an encounter with the General Secretary of Treasury, Carlos Body, to personally transfer his claims Minutes later he did the same, although improvisedly, with the vice president. "I want to hear from the banks that will be resolved about the schedule and that it does not become a monopoly, because all banks have agreed to limit ourselves access and transmit us that we are going to ask for money from the bankers' pocket. And No. It's about our money, "said San Juan.

Calviño picked up the glove. "I hope that from here at the end of the month we can have a plan of effective measures that are immediately launched and respond to this situation that is not just a matter of older people, but about our society. What society would we be if we do not care? of our elders? So do not have any doubt that we are going to do everything possible to solve it, "said government number two.

The Executive has become a priority issue a problem that in recent times, with the progress of digitization and the concentration of the banking sector, has become more evident: the difficulties of the elderly to access financial services throughout and Width of the country.

The Calviño itself led a meeting with the employers of banks and boxes on January 21 in which they gave them a month to present measures that improve the situation. Financial entities work since then on this task and, according to the sector sources to the world, changes and measures are finalizing to improve the situation and present them in the coming days. These are measures that reinforce access and care services that are now available and that will vary depending on the entities, areas and demands of its customers.

In the sector, however, there is some discomfort because they consider that they are responsible for a situation in which public administrations are also involved and that not only affect financial services, but to all areas that are immersed in a process of scanning like the one who live by banks today. "The financial inclusion in Spain is total. Another thing is that the accessibility must be strengthened for certain groups or certain people, but they are not excluded," point the sources consulted.

The representatives of the entities meet this Wednesday with the Treasury within the framework of a series of meetings that the Agency and its Secretary General are maintaining different financial representatives in recent days. On Monday was the turn of the Association of Financial Users Asufin and the Pharmaceutist Platform (PMP), which moved different proposals that should take into account to facilitate access for all people to financial services and products in the country .

"Bank digitization is an inevitable and also positive process for all, because it streamlines processes and reduces costs, but it must be done at two speeds to not leave anyone behind, outside the system," said Patricia Suárez, President of AuSfin, to the manager Treasure. The Organization also presented a decalogue of measures that are facilitated by personalized attention by appointment, prohibiting the collection of entry or withdrawal cash in the window or enable an individualized call service for the resolution of doubts.

Date Of Update: 08 February 2022, 21:41

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