Canada is hit by a massive internet and mobile outage

Canada's biggest mobile and internet provider suffered a major outage.

Canada is hit by a massive internet and mobile outage

Canada's biggest mobile and internet provider suffered a major outage. Bank ATMs were affected and emergency hotlines were also affected.

Rogers Communications also affected government operations. Rogers Communications claims it is working quickly to address the problem nationwide.

The company stated in a statement that they know how important it was for customers to remain connected.

The cause of the outage, which occurred on the second occasion in 15 months, is unknown.

It started at 04:30 ET (08;30 GMT). According to NetBlocks (an internet watchdog organization), Internet traffic had fallen to 75% of its normal level Friday morning.

Rogers is the mobile carrier for nearly 11 million Canadians. It has a stake in everything, from cable television to hockey.

Toronto's police department tweeted that mobile phone users were having difficulty calling emergency services, even though it was "fully operational".

The force stated that "if the call connects, please stay on the line as long as you can," and added that those who are unable to connect should call back.

Ottawa police tweeted that "If your call goes through, please try again or call from another landline or cellphone.

Passport offices, courthouses, and transit payment systems were also affected by the outages.

The Scarborough Health Network operates several hospitals in Toronto and has asked its on-call medical staff to report to work until the problem is resolved.

A Montreal court delayed Peter Nygard, the disgraced fashion mogul,'s trial hearing after officials from jail were unable to connect him with a videoconference system.

People have been flocking to coffee shops and other places that offer Wi-Fi in urban areas.

One Starbucks customer in Toronto said that there were "tonnes of people here working ferociously with their laptops, just like they would at home, since they don't have any service at home."

Rogers' vice-president told CBC Friday afternoon that Rogers was still trying to find the root cause of the problem.

Kye Prigg stated that "as of right now, we don’t have an ETA for when the problem will be solved."

He said that he wouldn't be able to tell if it will be completely online today, but he declined to comment on whether cyberhackers might be to blame.

Rogers has experienced this second major outage in less than a year. Customers reported experiencing intermittent interruptions last April when they tried to access data or make voice calls.